Licensing Specialist- Remote

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

This role combines responsibilities for both managing and specializing in company and employee licensing and compliance-related requirements between government regulatory agencies and localities. Includes overseeing, coordinating, communicating, analyzing, and organizing several processes amongst multiple company departments, branch office admin, tax outsources, individual employees and vendors. 

• Managing high volume of acquisitions and renewal processes for company business licenses/permits/registrations, including tracking and maintaining associated deadlines, organizing large volumes of correspondence (mail/email communication), setting up online accounts/payment portals with government agencies. 
• Identifying potential issues or gaps in compliance, engage stakeholders and/or work cross-functionally to implement process improvements to address potential compliance gaps. 
• Working with senior management to apply additional high priority licensees as ‘backups’ for current license holders. 
• Reporting company-related changes and other license-related requirements to governmental and regulatory agencies. 
• Providing direction to employees needing to apply for or renew licenses pertaining to their job and location. 
• Coordinating employee license-related requirements, including exams, initial & in-service training courses, CEUs, fingerprinting, license applications. 
• Communicating and coordinating with outside training providers for online and in-classroom training courses. 
• Setting up online accounts for employee licensing and training purposes, including login credentials. 
• Coordinating training agreements between employees, supervisors and HR for certification-required licenses. 
• Coordinating and submitting group license renewals for branch offices. 
• Overseeing branch admin who assist with employee licensing management. 
• Creating effective LMS (Learning Management System) assignments/lessons for employee licensing, including modifications and updates as needed 
• Managing company-related accounts online w/various state offices for updating applying & renewing employees’ and company licenses through the portals. 
• Assisting licensed employees with individual online accounts where required by state departments. 
• Working with third party government revenue enhancement agencies where new business licenses with no physical location are required. 
• Utilizing Smartsheet's for visual licensing perspective between branch offices, Regional Operations Managers, and Field Ops. 
• Providing effective communication between individual employees, branch offices, and various departmental staff. 
• Working with both secure operation centers for alarm company license requirements, including frequent communication with local police departments. 
• Assisting with various departmental COI (Certificate of Insurance) requests as needed, including communicating with company insurance agency. 
• Utilizing postage meter for meeting license-related postmark deadlines. 
• Researching license related requirements, modifications and updates, including searching through government agencies’ websites, frequently contacting government agencies directly, and handling issues that arise with government departmental staff who occasionally provide incorrect information resulting in extra research for such license-related requirements. 
• Establishing contacts and relationships with various regulatory authorities through effective written and verbal communications, including problem solving with departmental staff who occasionally provide incorrect information, having to perform additional research for license-related requirements. 
• Working with the company’s outsourced tax-compliance teams (mainly sales tax). 
• Working with unincorporated territories, including moderate communication barriers and opposite time zone issues (Guam). 
• Monitoring new hire and terminated employee-related ExponentHR notifications in order to maintain license-related compliance with various state requirements. 
• Frequently working with AP and Corp card departments for all licensing-related expenditures. 

• Ability to work independently and escalate when appropriate 
• Ability to track and prioritize multiple, simultaneous tasks 
• Excellent written and verbal communication skills 
• Strong reading and interpretational skills 
• Excellent organizational skills with the ability to track and prioritize multiple, simultaneous tasks 
• Strong attention to timeliness, details and accuracy 
• Having moderate knowledge with application software including MS Excel and MS Word, and also MS Teams MS Outlook. 
• High School Diploma required; Bachelor’s degree preferred 
• 2+ years in licensing or compliance role 

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.    
   
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.