Field Technician- Knoxville

Job Locations US-TN-Knoxville
ID 2023-1621
Field Operations
Position Type
Regular Full-Time

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees. 


Interface is seeking an experienced Security Alarm Technician. In this position, you will diagnose and resolve application issues while maintaining, Fire Alarm, TCP/IP Networks, Video Surveillance, Access Control & Wireless solutions. As a Security Alarm Technician, you will be responsible for installing and servicing, , security and video surveillance systems, wireless devices, and cabling. This will also include installing various electronic components and cables including terminating, commissioning and testing.  

Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success.   

Interface offers a competitive compensation package with excellent benefits that include medical, dental, vision, 401(k), paid time off, training, company provided vehicle and phone and much more.   


  • Install, repair and maintain Intrusion, Fire, Video Surveillance, Network and VoIP integrated systems.  
  • Work in the field with the most efficient methods to solve service issues.  
  • Train customers on Interface provided systems.  
  • Maintain acceptable and accurate inventory levels by conducting physical inventory counts.  
  • Verify and submit all documentation for inventoried items according to company policy.  
  • Install and terminate network and security cabling.   
  • Firestopping various types of cable penetrations.  
  • Understand, adhere to, and promote OSHA Health & Safety policies   
  • Interface with customer contacts on projects and service requests.  
  • Interface with the end-user and coordinate with vendors for each project.  
  • Hands-on field interaction with customers at the site level.  
  • Maintain assigned vehicle and tools.  
  • The position is full-time and may include rotating on-call duties. 


  • High School Diploma or GED; Vocational/Technical/Business School, strongly preferred.  
  • Valid driver’s license.  
  • NICET Certification is a plus.  
  • Verifiable field experience.  
  • Ability to read and understand technical documents and drawings.   
  • Solid comprehension of the terminology about the installation and service of telecom, data, security, and wireless systems.  
  • Solid Comprehension of the publications about standard telecom, data, security, and wireless systems practices, engineering, and Federal, State, and local safety standards.  
  • Computer proficiency including Microsoft Office Suite.  
  • Ability to pass applicable state and federal background checks to become a registered security installer.  
  • Comfortable using small hand tools and power tools.  
  • Legally authorized to work in the United States of America.  
  • Ability to work outdoors in all weather conditions.  
  • Schedule flexibility and willingness to travel overnight 
  • Physical demands include:  
  • Finger and wrist dexterity and hand/eye coordination.  
  • Heavy physical effort.  
  • Climbing stairs, ladders, and/or scaffolds.  
  • Ability to work from heights such as man lifts, scissor lifts, and rooftops utilizing proper fall protection.  
  • Carrying loads up and downstairs.  
  • Ability to work outdoors in all weather conditions.  
  • Schedule flexibility and willingness to travel overnight 
  • Field Technicians - Minimum 2 years of experience as a proven field technician in the electronic security industry  

EEO Statement

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.   
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.