Service Technician- St. Louis

Interface Systems is a leading managed service provider delivering business security, managed network, saaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this by fostering an Interface company culture for our employees focused on collaboration, commitment, and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.   

Interface Systems is hiring for a Service Coordinator. This role is responsible for assisting in the planning, assignment, and coordination of people and materials necessary for the installation department’s success in the region.

• Support the installation manager and the installation department agenda  
• Support installation technicians in the field with routing, parts, and customer concerns  
• Support installation scheduling to ensure minimized travel time  
• Respond to customer inquiries within 24 hours (Internal & External customers)  
• Daily closing/posting of all completed installation tickets  

• Daily debriefing of all Installation Technicians  
• Ensure no installation tickets age more than 30 days  
• Daily processing of all subcontractor POs  
• Timely processing of fire plans submittals and scheduling fire final inspections to meet installation schedules.  
• Assist with the ordering and coordination of parts for regional installations.  

• Familiar with a variety of the company’s concepts, practices, and procedures.  
• Carry out administrative duties such as filing, typing, copying, scanning, etc.  
• Comply with all internal and company policies and processes.  
• Perform other duties as assigned by the manager.  

• Excellent verbal and written communication skills.   
• Detail-oriented with a strong focus on accuracy and quality of work.  
• Demonstrates initiative and ability to handle multiple tasks/responsibilities under pressure.  

• Excellent time management skills with a proven ability to meet deadlines.  
• Ability to work with others and contribute to a positive team/work environment.  
• Strong organizational and planning skills.  
• High degree of professionalism and ability to work in a fast-paced environment.  
• Proficient with MS Office.  

• Prior administrative experience required.  
• High school diploma or equivalent.  

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.