Field Technician- Jacksonville, FL

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Interface Systems is seeking an experienced Security Alarm Installer.  In this position, you will perform surveys and assist in troubleshooting and maintaining Fire Systems, Burglar Alarms, VoIP Systems, TCP/IP Networks, CCTV Security, Access Control & Wireless solutions. As a Security Alarm Technician, you will be responsible for installing and servicing, key & PBX systems, security & CCTV systems, wireless devices, and cable pathway. This will also include installing various electronic components and cables to involve terminating, testing, labeling, and documenting horizontal, backbone & other cables.  

Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for sustained excellence and where every member plays a critical role in achieving success.

Interface offers a competitive compensation package with excellent benefits that include medical, dental, vision, 401(k), paid time off, and much more.

Specific duties for this  Security Alarm Installer role include, but are not limited to:

• Install and repair fire and burglar alarm systems, both commercial and residential.
• Work directly in the field on the most efficient way to solve service issues.
• Request off-site service equipment needs through the internal Service Dispatch department.
• Customer training as needed.
• Maintain acceptable and accurate inventory levels by conducting physical inventory counts.
• Verify and submit all documentation for inventoried items as per the company policy.
• Install twisted pair cable, coax, power limited tray cable, stranded cable, solid conductor low voltage cable, single-mode fiber optical cable, and multi-mode fiber optical cable.
• Replace, service, and perform new wiring installs, UPS battery tests, network cable runs.
• Dress and route cable into telecoms closets, modular furniture & other work area outlets.
• Firestopping various types of cable penetrations.
• Understand, adhere to, and promote the Environmental and Health & Safety policies of AFL Telecoms.
• Interface with customer contacts on projects and work orders.
• Interface with the end-user and coordinate with vendors for each project.
• Hands-on field interaction with customers at the site level and some smaller customer care levels.
• The position is full-time and includes rotating 24/7 on-call duties.

We are looking for a self-driven and customer-focused experienced Field Technician who combines excellent leadership and problem-solving skills, with a strong mechanical and technical aptitude to exceed customers’ expectations. You should be highly organized and detail-oriented, with the ability to effectively manage multiple tasks simultaneously within a highly technical and fast-paced environment. It is also important that you display excellent verbal and written communication and interpersonal skills, plus the ability to maintain and portray a positive attitude committed to consistently performing high-quality work.

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.