Regional Director of Field Operations

Job Locations US-CA-Long Beach
ID 2022-1510
Category
Field Operations
Position Type
Regular Full-Time

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. 

 

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees. 

Overview

Oversee all Field Operations within assigned geographical region. Director will provide management and leadership for the admin/operations department including installation, service, field project management and inspections within the designated region. This role is open to a hybrid schedule.

Responsibilities

  • Assure customer Service requests, Inspections and Installations in a timely and professional manner and overall customer satisfaction goals are achieved or exceeded
  • Support sales team by providing site surveys and assistance in system proposals to assure correct hours and equipment are quoted.
  • Ensure installation and service quality standards are adhered to
  • Ensure project profitability and review installation and service costs within region.
  • Recruit, hire and train installation and service personnel
  • Promote a positive and team orientated culture
  • Mentor direct reports
  • Oversee day to day activities of installation and service personnel
  • Work with the Company Fleet Manager to ensure that company owned vehicles are meeting maintenance requirements to ensure the longevity and appearance of the company fleet
  • Administer and follow Company safety policies as stated in the Company Safety Manual
  • Oversee technical training, certification and licensing of Interface Technicians within region.
  • Work with PMO to assure seamless completion of our national account installations and projects
  • Work with Service Dispatch team on all service-related dispatching issues to assure prompt service to our customers.
  • Assure customer escalations are addressed in a timely manner.
  • Keep in regular contact with 20 largest regional customers to assure customer satisfaction.
  • Ensure branch and Technician vehicle inventory is secure and managed per policies as outlined by Interface.
  • Coordinate the use of sub-contractors if needed
  • Work with procurement team to assure correct level of truck stock is maintained
  • Manage the branch sales and service handoff process to ensure a smooth transition from the sales team to installation team, and from the installation team to the service department.
  • Continually monitor costs through regular review of overtime, supply costs and “office time”.
  • Prepare reports for management, customer or others as required.

Qualifications

  • High School Diploma or GED; College education preferred
  • Excellent oral and written communication skills
  • Strong time management skills and ability to prioritize tasks most important to the business
  • Computer proficiency including Microsoft Office Suite
  • 4+ years experience managing technical field operations personnel
  • Understanding of profit/loss financial statements and how your team’s performance affects them
  • Ability to write reports, business correspondence and employee performance reviews
  • Ability to work with variety of departments including IT, Finance, Supply Chain, Human Resources, Sales and Marketing in order to carry out the needs of the business
  • Strategic planning to plan for the future and to avoid potential risk
  • Strong problem avoidance and solving skills
  • Schedule flexibility and willingness to travel overnight if required

EEO Statement

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.  
 
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.  

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed