Alarm Dispatching- Operations Center- Nights

Job Locations US-MO-Earth City
ID 2022-1496
Category
Security Monitoring Operations
Position Type
Regular Full-Time

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

 

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

 

Training is provided!

 

SOC Customer Service Alarm Agent- Nights

This is a Non-Exempt position starting at $17.85 an hour

 

In addition to your base salary, you will be eligible for our quarterly bonus program based
on attendance and performance (subject to applicable taxes and withholdings), for a total of up to $3,000.00 USD every
year.

 

*Please note favorable results on a pre-employment drug screening and background check are required*

 

At Interface, we are passionate about connecting and protecting what matters most to businesses their people, their assets, and their brand. So, come and join our winning team and maximize your potential and achieve your professional development goals.

 

Increasing Safety! Deterring Theft! Ensuring Protection!

When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? If you answered "Yes" to these questions, then this is the ideal job for you!

The SOC Customer Service Alarm Agents process incoming signals in adherence to policy and follow designated procedures. Alarm Monitoring Agents will respond and communicate with Interface’s customers in a positive and pleasant manner.

 

Responsibilities

  • Process incoming alarm signals, for example- burglary or fire alarms
  • Dispatch proper authorities and notify responsible parties
  • Run and complete shift reports
  • Communicate with previous shift and handle what needs to be done
  • Answer phones
  • Follow up with customers on problems
  • Control nuisance and/or faulty equipment by issuing service tickets
  • Log all shift activity
  • Train new employees
  • Other duties as assigned by Management
  • Work night shift 5:00 PM CST- 01:30 AM CST or 6:00 PM- 6:00AM

Qualifications

EDUCATION and/or EXPERIENCE

  • High School Diploma or GED equivalent
  • Previous Customer Service Experience a plus!

SKILLS and ABILITIES

  • Excellent written and verbal communication skills
  • Ability to work with customers over the phone in all manner of conditions
  • Customer service skills
  • Ability to work some holidays
  • Ability to work without direct supervision
  • Computer skills

 

EEO Statement

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.

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