Alarm Dispatching Call Center Agent - Day Shift

Job Locations US-TX-Plano
ID 2022-1443
Security Monitoring Operations
Position Type
Regular Full-Time

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.


Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.


Command and Control Center Representative (Day Shift)
This is a Non-Exempt position starting at $17.50 - 18.50/hr.

$1/hr more if Bilingual (Spanish)
Sign up now and be eligible for our quarterly bonus program, with the potential to earn an additional $3,000 annually!

Please note favorable results on a pre-employment drug screening and background check are required.


Increasing Safety! Deterring Theft! Ensuring Protection!

Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? Are you looking for a company that provides in-depth training and support? If you answered "Yes" to these questions, then this is the ideal job for you!

The Interface office located in Plano, Texas is the national leader in interactive risk management. We are actively seeking a dynamic and team-oriented individual to join our company as an Alarm Monitoring Control Center Representative (Second Shift) in our Command and Control Center! Candidates must be customer service-oriented, eager to learn, and appropriately responsive to stressful situations.


  • Responding to alarm activations to maintain top security protocol
  • Visually and audibly monitor surveillance activity to:
  • Deter Theft
  • Increase safety
  • Drive total protection
  • Contacting police for emergencies
  • Writing reports dealing with loss prevention intervention, video surveillance, etc.


Other customer service-related activities such as:

  • Customer queries and assistance
  • Safety precaution awareness
  • Monitor for employee theft
  • Voice down communication with clients



The key duties of the Command and Control Center Representative (Day Shift)in the call center *include conducting visual tours of client locations, resolving customer issues, writing reports, and updating system information. Candidates must be dependable and possess excellent communication skills.


  • Ability to work day shift, 6:30 PM CST - 3:15 PM CST (to apply for other shifts, please view other postings)
  • Must be available to work overtime and may be assigned mandatory overtime if the need arises
  • Bilingual/Spanish speaking candidates are a plus
  • 2 years of office environment experience preferred
  • 1-year prior call center experience preferred
  • Security industry and/or Dispatching experience a plus
  • Ability to view and monitor surveillance cameras for emergencies, illegal activity, and other threats
  • Act as a liaison between the customer and appropriate emergency departments (i.e. police)
  • Strong oral and written communication skills
  • Strong computer skills, comfortable learning new software (typing speed of 30 wpm minimum)
  • Working knowledge of Microsoft office products beneficial
  • Must have the ability to prioritize and multi-task
  • Strong attention to detail and precision is imperative

***Candidates who are bilingual, please be sure to let us know on your cover letter/resume****
*Extra Steps to Ensure Our Staff's Safety During these Time*

  • This is an in-office position so we are following the CDC guidelines.
  • If you are not fully vaccinated for COVD-19, it is recommended that you wear a mask and practice a social distance at all times while in the office.
  • We are taking every effort to ensure the safety of our staff by performing nightly electrostatic cleaning, increased daily cleaning by our cleaning crew, easy access to hand sanitizer and wipes, temperature reading camera at the front door, and handsfree door openings.



EEO Statement

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.


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