Service Dispatcher

Job Locations US-MO-Earth City
ID 2022-1339
Category
Field Operations
Position Type
Regular Full-Time

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights. 

  

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

The position of Administrative Service Dispatcher reports to the Branch Operations Manager.  This position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role Administrative Service Dispatcher requires strong communication skills and attention to detail and accuracy.  This position requires excellent customer service skills and the drive and ability to exceed customer expectations.

Responsibilities

  • Coordinate, schedule, and book jobs for all residential and small business installs.
  • Manage all branch box sales, check in freight and deliveries, and order parts.
  • Manage technician schedules to ensure timeliness of scheduled calls.
  • Create job packets for installs.
  • Ensure efficient flow of paperwork and reports.
  • Work as a liaison between the operations manager and the branch employees.
  • Work as a liaison between the branch office and Interface home office.
  • Audit paperwork for accuracy and content; Assist in keeping current job list accurate before it is pushed over to Sales Order Entry Team. 
  • Gather all required paperwork and information for closing tickets and send to branch closeouts.
  • Assist in other general administrative duties that arise.
  • Maximize branch productivity through the use of Word and Excel.

Perform other duties as assigned by manager.

Qualifications

To perform the job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation.  The requirements listed below are representative of the experience, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND EXPERIENCE:

  • Proficient with Microsoft Office Suite especially word and Excel.
  • Prior work experience as a dispatcher in the security industry, preferred.

COMPETENCY REQUIREMENTS - Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Detail-oriented with a strong focus on accuracy, quality of work, and customer service.
  • Demonstrates initiative and ability to handle multiple tasks/responsibilities under pressure.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to work with others and contribute to a positive team/work environment.
  • Strong organizational skills.
  • High degree of professionalism and ability to work in a fast-paced environment.

 

Working Conditions:

Office setting. Sitting or standing at workstation with computer keyboard, multiple monitors, and desk phone. Company dress code is business casual. 

Position type and expected hours of work:

This position is required to work at the company’s home office during the company’s general business hours of 8am-5pm, Monday-Friday.  Break periods and a lunch period provided.  This position may be required to perform work duties in addition to the above business hours, depending on workload and deadlines.

 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, employee is regularly required to sit or stand in an office environment.  Employee is frequently required to talk or hear to interact with employees.  Employee is frequently required to use the telephone.  Employee will constantly use a personal computer, keyboard, and view multiple monitors. The employee is occasionally required to stand, walk, bend, kneel, and reach. The employee may be required to lift objects up to 30 pounds which may include company materials, files, work parts and small equipment.  Specific vision abilities by this job include close vision, depth perception and ability to adjust focus in order to view reports, computer screen, forms, and documents.  

 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work is performed indoors in a fluorescent and/or LED lit workspace at the employer’s office with minimal exposure to noise and adverse environmental issues. 

 

EEO Statement

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.  
 
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.  

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