Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.
Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.
The Test & Turn Up (TTU) position exists within Interface alarm monitoring operations centers, which is focused on providing enterprise-scale asset protection with a world class installation experience. Interface provides this portfolio of customers with a diverse bundle of managed communications, networking, and security solutions. Asset Protection services supported are Analog, IP-based and GSM which include CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion service offerings.
The functional focus of this role is ensuring the security services whether new or changes with existing service are installed, tested, and onboarded per the scope of work into our alarm monitoring operations centers through a defined warranty timeframe. Fault isolation, service restoration, & root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience.
The TTU Representatives role was purposefully designed to meet these customer’s unique business and technology support needs for the enterprise asset protection services Interface provides. This primary responsibility of the Test & Turn Up (TTU) Representative is to play a key role in enabling a seamless installation process and customer-driven support experience for the complex security bundles being installed.
In addition, the TTU Representative will work closely with Field Engineers, Interface Systems Design Engineering and must have understanding of DMP, Honeywell, Radionics/Bosch, 2Gig, Hikvision, OpenEye, Envision, 3xLogic, Axis, Hanwha, Winpak, Pacom, Legacy panels, interactive video and audio, business intelligence, and a veritable cornucopia of fire systems.
Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.