Alarm and Network Field Technician

Job Locations US-LA-Monroe
ID 2022-1063
Category
Field Operations
Position Type
Regular Full-Time

About Us

Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.

 

Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.

Overview

Interface is currently looking to hire an experienced Security/Fire Alarm Field Technician! This includes Installation, Service, and Maintenance of customer’s security equipment including alarm systems, CCTV, card access, fire systems, Secure Broadband, VOIP and associated components.

 

Responsibilities

POSITION PURPOSE AND SCOPE

Reporting to the Regional Operations Manager, the Alarm and Network Field Technician is responsible for daily troubleshooting, on-site service, and installation duties.  The qualified candidate will have very strong communication skills and possess a customer-centric focus.  Candidate will be responsible for installation, upgrading, service, and maintenance of video surveillance (CCTV), alarm, and computer networking equipment.  This position is full time and includes 24/7 on-call duties.

  • Installation and programming of alarm security/fire alarm systems.
  • Daily hands-on field interaction with customers at the site level and some smaller customer care levels.
  • Working directly in the field, on the most efficient way to solve service issues.
  • Proper request of site service equipment needs through Dispatch.
  • Customer Training as needed.
  • Troubleshooting service issues remotely and on site, if needed.
  • Candidate will maintain acceptable and accurate inventory levels by conducting physical inventory counts when advised by management.
  • Verify and submit all documentation for inventoried items as per the company policies. 

 

Qualifications

REQUIREMENTS OF THE SECURITY/FIRE ALARM FIELD TECHNICIAN

  • Industry Experience REQUIRED.
  • High School Diploma or GED
  • State licensed/ Journeyman’s License Preferred (or ability to attain)
  • U.S Citizen or have the authorization to work in the U.S as defined by the Immigration Act of 1986
  • Holds a state fire/burg license, or ability to hold.
  • Possess a clean criminal and driving record, ability to pass a background check

REQUIRED SKILLS

Candidates will have extensive knowledge of burglar and fire alarm, CCTV, access control, audio and other related systems. Previous experience within the alarm industry installing or servicing this type of equipment is preferred. Must be able to obtain a state alarm license. Excellent customer service skills a plus. Candidates must have a clear driving record.

  • Understanding and experience with alarm systems (Ademco a plus)
  • Fire Systems and Access Control Experience
  • Previous experience within the low voltage industry
  • Ability to climb a ladder and handle equipment and tools while on ladder
  • Maintain industry certifications and licenses as required
  • Computer knowledge (LAN/WAN) preferred
  • Sense of urgency, self-motivated
  • Dependable problem solver
  • Lead by example

WORKING CONDITIONS

  • Differing work hours
  • Ability to lift 40lbs up to 10 times a day
  • Outdoor work (all seasons) required

 

 

EEO Statement

Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.

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