Interface Systems is a leading managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. We enhance security, streamline connectivity, optimize operations and reduce IT costs, maximizing ROI for the nation’s top brands. Our company vision is to enable enterprises to innovate faster and adapt to market forces. We bring this to life through our mission of inspiring B2C enterprises to deliver amazing customer experiences by safeguarding people and assets, enabling seamless connectivity solutions, and uncovering business insights.
Our mantra as a team is relentless customer support. We are passionate, and quite honestly obsessed, about delivering an amazing customer experience. We do this through fostering an Interface company culture for our employees focused around collaboration, commitment and fun. Come join our dynamic and growing team and make a direct impact in a company committed to growth and transformation, all in service of delighting our customers and our employees.
Command and Control Center Representative (Day Shift)
This is a Non-Exempt position starting at $17.50 - 18.50/hr.
$1/hr more if Bilingual (Spanish)
Sign up now and be eligible for our quarterly bonus program, with the potential to earn an additional $3,000 annually!
Please note favorable results on a pre-employment drug screening and background check are required.
Increasing Safety! Deterring Theft! Ensuring Protection!
Do you thrive under pressure? When a crisis arises, are you the first to take control? Do you enjoy dealing with diverse groups of people? Are you looking for a company that provides in-depth training and support? If you answered "Yes" to these questions, then this is the ideal job for you!
The Interface office located in Plano, Texas is the national leader in interactive risk management. We are actively seeking a dynamic and team-oriented individual to join our company as an Alarm Monitoring Control Center Representative (Second Shift) in our Command and Control Center! Candidates must be customer service-oriented, eager to learn, and appropriately responsive to stressful situations.
KEY DUTIES INCLUDE:*
Other customer service-related activities such as:
The key duties of the Command and Control Center Representative (Day Shift)in the call center *include conducting visual tours of client locations, resolving customer issues, writing reports, and updating system information. Candidates must be dependable and possess excellent communication skills.
***Candidates who are bilingual, please be sure to let us know on your cover letter/resume****
*Extra Steps to Ensure Our Staff's Safety During these Time*
Interface Systems will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed and that employees are treated during employment, without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
Interface Systems will, in all solicitations or advertisements for employees placed by or on behalf of the Interface Systems, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, status as a protected veteran, or individual with a disability.